Core Pilates of Jackson Hole

Jackson Hole Pilates Gyrotonic

Policies

Core Pilates Cancellation Policy

For All Pilates Sessions and Group Classes:
– Canceling more than 24 hours before an appointment is considered an “early cancel,” and the client will not be charged for the session.
– Canceling less than 24 hours before an appointment is considered a “late cancel,” and the client will be charged for the session.

The following is the text found on our Client Intake Form that is initialed by each client prior to participating in either a private/semi-private session or group class:

“CANCELLATION POLICY:  I UNDERSTAND THAT IF I MUST CANCEL A SCHEDULED APPOINTMENT, I WILL NOTIFY CORE 24 HOURS IN ADVANCE FOR PRIVATE SESSIONS, DUET AND TRIO SESSIONS, AND GROUP CLASSES, OR I WILL BE RESPONSIBLE FOR PAYMENT IN FULL.”

*NOTE: All pilates services including, but not limited to, private/semi-private sessions or packages, mat classes or packages, and equipment classes or packages are non-refundable.

Retail Return Policy

We accept returns on retail items within 14 days of purchase if all of the following criteria are met:

  1. Product is unworn with attached tags.
  2. Product is returned within correct time period.
  3. Product was purchased at Core and not another location including other Lululemon retailers.

*NOTE: all sale items are final and non-refundable.

Studio Etiquette

In order to create a positive, clean, safe, and secure atmosphere for everyone who walks through the door at Core, we ask that clients please:

  • Try to arrive 5-10 minutes prior to your session
  • Notify your instructor if you need to cancel or reschedule your session
  • Leave shoes on the shelves, and coats on the hooks, to the left of the door upon entering
  • Be sure your cell phone is set to “do not disturb”
  • Wear sticky socks when using the Pilates equipment
  • Spray and wipe down any Pilates equipment or props used during your class/session
  • If you’re feeling unwell, do not attend classes/sessions

Travel Book

For our pilates clients who are going on vacation, please write down the dates you will be out-of-town in our Travel Book to keep our instructors informed.