Core Pilates Cancellation Policy
Private and Semi-Private Cancellation
– Canceling more than 24 hours before an appointment is considered an “early cancel,” and the client will not be charged for the session.
– Canceling less than 24 hours before an appointment is considered a “late cancel,” and the client will be charged for the session.
Group Class Cancellation
– Canceling more than 3 hours before a group class is considered an “early cancel,” and the client will not be charged for the session.
– Canceling less than 3 hours before a group class is considered a “late cancel,” and the client will be charged for the session.
The following is the text found on our Client Intake Form
that is initialed by each client prior to participating in
either a private/semi-private session or group class:
“CANCELLATION POLICY: I UNDERSTAND THAT IF I MUST CANCEL A SCHEDULED APPOINTMENT, I WILL NOTIFY CORE 24 HOURS IN ADVANCE FOR PRIVATE SESSIONS AND 2 HOURS IN ADVANCE FOR GROUP CLASSES, OR I WILL BE RESPONSIBLE FOR PAYMENT IN FULL.”
**Please note all pilates services including but not limited to
private/semi-private sessions/packages, mat classes/packages,
and equipment classes/packages are non-refundable**
Retail Return Policy
We accept returns on retail items within 7 days of purchase and within 14 days for items purchased between the third Thursday of November and December 25 if all of the following criteria are met:
- Product is unworn with attached tags.
- Product is returned within correct time period.
- Product was purchased at Core and not another location including other lulu lemon retailers.
**Please note all sale items are non-refundable**
Studio Etiquette
In order to create a positive, clean, safe, and secure atmosphere for everyone who walks through the door at Core, we ask that clients please:
— Arrive 10 minutes prior to your session
— Notify the studio or your instructor if you need to cancel your session
— Wear sticky socks when using any Pilates equipment (We have extra clean pairs if you forget yours at home)
— Leave shoes on the shelves to the left of the door upon entering
— Set cell phone ringers to silent
— Do not attend classes/sessions when sick